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Support
Get help, report a problem, or ask staff to review a decision.
Private help
What do you need?
Choose the closest match. Each option opens a private case in The Ledger, where you can share evidence and follow the replies.
View your casesFor a quick, general question, you can also ask the community. Keep reports and personal information out of public chat.
Ask in DiscordGeneral helpQuestions, account trouble, or a problem that does not belong at another desk.
Use this when you need a human answer about joining, Discord access, The Ledger, or how West RP works.
What to include
- The page, step, or message where you got stuck
- What you were trying to do
- What you have already tried
- A screenshot or link if it helps explain the problem
There is no foolish first question. Clear context simply helps us answer it sooner.
Start a private casePlayer reportA possible rule break you directly experienced or witnessed in West RP's official spaces.
Use this for an incident on the West RP RedM server or in official Discord channels when you believe a specific rule was broken. Keep the report factual and private.
What to include
- Character names and server IDs, if known
- Date, approximate time, and your time zone
- A short timeline without guesses about intent
- The rule number you believe applies
- Original clips, screenshots, or VOD links
Player Report Disclaimer: Please provide sufficient evidence when submitting a player report, such as video footage or screenshots. Reports based solely on accusations may not be actionable. Player reports can only be handled for incidents that occur within West RP's official spaces, including the RedM server and official Discord channels. Incidents occurring outside of these spaces are not under West RP staff's jurisdiction. Submitting a report does not guarantee punishment; staff will review the evidence and determine whether a rule was broken.
Start a private caseBug reportSomething broke, behaved unexpectedly, or could be exploited for an unfair advantage.
Use this for reproducible game or website problems. Report exploitable issues privately and do not repeat them for profit or advantage.
What to include
- Where you were and what you were doing
- What you expected and what happened instead
- Simple steps that make the issue happen again
- A screenshot, clip, or exact error message
- Whether the issue could affect players, money, items, or privacy
If an issue can duplicate items, expose private information, or affect other players, stop testing and mark it as sensitive.
Start a private caseDecision appealA request for a second look at a warning, suspension, application, or access decision.
Use this when you can explain what should be reconsidered and why. An appeal is a review, not a public argument with the original staff member.
What to include
- The decision and the date it was issued
- The reason given to you
- The part you believe was missed or misunderstood
- New context or evidence that changes the picture
- What you would do differently going forward
Write in your own voice. A calm, honest appeal is more useful than a legal brief written to win a fight.
Start a private caseCharacter or factionQuestions about character boundaries, group concepts, sanctioned stories, or role access.
Use this before a concept enters play when it needs staff approval, world context, or coordination with an existing faction.
What to include
- The character or group involved
- A plain-language summary of the idea
- Who else has agreed to take part
- What you need from staff
- Any rule or lore questions you already spotted
Bring us the shape of the story, not a finished script. Good coordination leaves room for other players to surprise you.
Start a private caseProperty requestInterest in stewarding an available home, business, parcel, or community place.
Use this after reading a place listing when your character has a real in-world reason and a plan that creates more than private storage.
What to include
- The exact place reference from the directory
- The character or group making the request
- The story that led them to this place
- How the place will create scenes for other people
- A realistic activity and stewardship plan
A request starts a conversation; it is not a bid, purchase, reservation, or promise of ownership.
Start a private caseSensitive staff concernA confidential concern about staff conduct, safety, privacy, or a serious conflict of interest.Visible only to administrators
Use this when an ordinary case would place the concern in front of someone directly involved, or when the subject needs administrator review.
What to include
- Who was involved and when it happened
- A factual account in chronological order
- Private evidence links where available
- Whether there is an immediate safety concern
- Anyone who should not handle the case
These cases are visible only to West RP administrators. Do not publish sensitive evidence to prove that a concern is serious.
Start a private caseCommunity feedbackA grounded suggestion about an experience, system, policy, or published roadmap item.
Use this when you can describe a real experience that could be improved. Use Bug Report for something broken and Player Report for a possible rule violation.
What to include
- The current experience or problem, not only a proposed feature
- Who is affected and how often
- The outcome you hope to improve
- Tradeoffs, risks, or smaller alternatives
- A roadmap reference or evidence link where relevant
Feedback is evidence, not a vote or delivery promise. Reposting or bumping the same idea does not raise its priority; clearer context does.
Start a private caseKeep the record clear.
Include names, times, what happened before and after, and original evidence. Say when you are unsure. Staff can ask follow-up questions, and your case keeps the replies and outcome together.
Share private messages and identifying information only in your case or with the staff assigned to it.